Privacy Policy

Vivid Coats

Effective Date: Jan 2026

Vivid Coats (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage our services.

1. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Phone number
Email address
Property address
Details about your painting project
Any information you provide via website forms, Facebook Lead Ads, email, phone or social media
Website usage data (via cookies and analytics tools)

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Your Information

We collect personal information when you:

Submit a contact or quote form on our website
Complete a Facebook or Instagram Lead Form
Contact us by phone, email or social media
Engage with our advertisements
Visit our website (via cookies and tracking technologies)

We may also collect information automatically through tools such as:

Google Analytics
Meta (Facebook) Pixel
Website hosting analytics

These tools help us understand how visitors use our website and improve our marketing.

3. Why We Collect Your Information

We collect your personal information to:

Provide painting quotes and services
Respond to enquiries
Schedule site visits
Communicate about your project
Improve our services and customer experience
Conduct marketing and advertising campaigns
Comply with legal obligations

We may also use your information to send occasional promotional or marketing communications if you have opted in.

You can unsubscribe from marketing communications at any time.

4. Facebook & Online Advertising

We use online advertising platforms such as Facebook and Instagram.

These platforms may use cookies, pixels and similar technologies to:

Track website visits
Measure ad performance
Deliver relevant advertisements

Information collected through these tools may be shared with advertising platforms in accordance with their privacy policies.

You can manage ad preferences through your Facebook or Google account settings.

5. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information to:

Employees or contractors involved in your project
Service providers (such as CRM systems, website hosts, IT providers)
Marketing and advertising platforms
Professional advisers (accountants, legal advisers)
Government authorities if required by law

All service providers are required to handle your information securely.

6. Data Security

We take reasonable steps to protect your personal information from:

Misuse
Loss
Unauthorised access
Modification or disclosure

However, no data transmission over the internet can be guaranteed as completely secure.

7. Cookies

Our website uses cookies and tracking technologies to:

Improve website functionality
Analyse visitor behaviour
Support marketing campaigns

You can disable cookies through your browser settings if you prefer.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Vivid Coats
Leongatha, Victoria, Australia
Phone: 0419 353 055
Email: [email protected]
Website: https://vividcoats.com/